COVERED SHIPPING- GENERALLY IT TAKES 5-7 WORKING DAYS WORLD WIDE VIA DHL/FEDEX,
Returns, Refunds or Exchanges: .
Returns- You have up to 24 hours from delivery to report any problems with order. such as, Damage, or wrong item delivered. In these cases will require Documented proof (Photos) If approved we will discuss the next steps to take as in Exchange or other options. We cant offer Full refund for quality issues. We can only accept the return to change for a new one or to repair what said problems are (if there is a scratch or other damage to the bag)
You may be subject to pay the return shipping cost since we cover shipping costs to you. But we will let you know if that is necessary.
If you do not want to send it back, we will discuss a partial refund 5-30% depending on the problem (again based on the evident proof) As well we will give you a discount should you want to order something new. What ever the case may be we will work with you..